FAQ

artistic stamp fountain pen

How does it work?

Once the adventure launches you’ll begin receiving a letter in the mail every 2-3 weeks. From the very beginning you will be plunged into an exciting narrative. After you receive your letter, you will have up to 3 days to respond with your own handwritten letter (we provide a pre stamped postcard for you), and soon the character from the story will be writing back a unique letter specifically in response to your reply. This begins a cycle that will happen for the next four months; you receive letters and your responses determine the next steps of the story. The adventure comes to a thrilling and unexpected conclusion with the arrival of the seventh letter.

How do the characters know who to write to?

With your purchase you’ll receive an info form to fill out so we know to whom our characters should be writing (and where we should mail the letters), allowing us to personalize the experience for you and making you a part of the adventure.

What happens if my letter gets lost in the mail?

You can alert us to a missing or late reply and we’ll track it down or send you another ASAP. When you purchase your ticket, you’ll receive direct contact info for Artistic Stamp and we’ll do our best to see you’re taken care of promptly. If you let us know you mailed a reply, we will wait for your letter before sending the next in the series.

Who are the plays suitable for?

Each adventure is suitable for a different age. Slipstream is specifically targeted to young audiences. Ida is an all ages adventure, although it contains potentially sensitive content. The Wax Box and Constellation Melody are for ages 13 and up. Fall in Love in 4 Months and The Otherwise are for adult audiences only. Please see the show blurbs on the "Plays" Page for more information.

When can I expect my letters to arrive?

We send letters through first-class mail on every other Monday via USPS. The typical transit time is 3-4 days.

When will I be billed?

You will be billed at the time of purchase, or if you prefer to pay in installments, once a month for four months. Please note that we do not offer refunds. If you cancel midway through the adventure, we will stop sending letters but you will be charged for the remainder.

How will the letters be delivered?

Artistic Stamp is committed to using the United States Postal Service to deliver all of your letters.

How long will it take me to reply?

That's up to you! Each letter will come with a pre-stamped and pre-addressed postcard that you can use to reply. You can fill out a few sentences quickly and drop it right back in the mail, or if you favor longer correspondence, you may write a longer reply and mail it to us in a first class envelope. However, all replies must be mailed within a few days of receiving your letter to make sure the character receives it before sending you their response.

How do I purchase a ticket as a gift?

When ordering a gift, you'll want to supply the name of the person who will be receiving the letters. During the check-out process, be sure to select the "Shipping Address" as different from the billing address. This will allow you to enter the first and last name of the recipient and their address. In addition, you will receive an onboarding form, in which you can specify the name, email, gender pronouns and address of the recipient.

Can I share my letters on social media?

You are welcome to share your experience on social media. Please do not share spoilers to avoid spoiling the adventure for others. Please do keep in mind that everything you receive from Artistic Stamp is copyright protected. While you are encouraged to share your experience we must insist that you avoid any virtual "walk through" of the adventure--again so as not to spoil the surprises for others.

No part of the letters or their contents may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the Artistic Stamp, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law.

What's the refund policy?

Please note that we do not offer refunds. Plan accordingly. If you cancel midway through the adventure, we will stop sending letters but you will be charged for the remainder.

Will there be more adventures in the future?

We plan for this to be the first season of many! We hope you'll join us for a play this season and that we'll have the opportunity to share more interactive plays by more playwrights, down the road!

Contact Us






artistic stamp envelope logo top artistic stamp envelope logo bottom